At Atasee Fire Industries, we are committed to providing the highest quality fire safety products and services to our valued customers. Your satisfaction is important to us, and we aim to address any concerns promptly.
If you receive a defective or damaged product, we will gladly replace or refund your purchase. Please contact our customer support team at firstname.lastname@example.org within 14 days of receiving the product to initiate the return or refund process. We may require you to provide images or documentation as proof of the defect or damage.
If you wish to cancel an order, please contact us as soon as possible. We will accommodate cancellations and issue a full refund if the order has not been processed or shipped. If the order has already been dispatched, please refer to the return process described in section 1.
For returns of non-defective products, we accept returns within 30 days of the purchase date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. You are responsible for return shipping costs. Upon receiving the returned product and verifying its condition, we will issue a refund. Please contact our customer support team at email@example.com to initiate the return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment. Please allow some time for the refund to appear in your account, as processing times may vary based on your payment provider.
If you have any queries or need further assistance regarding our refund policy, please contact our customer support team at firstname.lastname@example.org.
We are here to help you and ensure your satisfaction with our products and services. Your safety is our priority, and we are dedicated to delivering effective fire safety solutions.